I understand the USB mouse has stopped functioning on your PC.ĭid you make any software or hardware changes on your PC? Hey there! for stopping by the HP Support Forums! Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! If the solution provided worked for you, please mark accepted solution for this post.
After uninstalling the update reboot the PC. Select windows update (KB4074588) and click uninstall. Go to Control Panel\All Control Panel Items\Programs and Features. In the Command Prompt window, type the command listed below for your version of Windows and press ENTER.ĭism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17ĭism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17 Right-click (or tap and hold) Command Prompt in the search results and select Run as administrator.ģ. In the search box on the taskbar, type cmd.Ģ. If a working wireless or PS2 keyboard is available, or if you can use the on-screen keyboard via a working touchscreen, follow these steps to restore your USB functionality:ġ. Restoring your system when a working keyboard is available Please try the steps recommended below to solve your issue. I have checked the service advisory and found an article related to the issue you have mentioned. I appriciate your efforts for writing back to us.Īs you mentioned the issue still persists after trying out the steps. thanks for your quick response and time. Business PCs, Workstations and Point of Sale Systems. Printer Wireless, Networking & Internet. DesignJet, Large Format Printers & Digital Press. 
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